I had a patron having issues with Ancestry’s new feature “My Discoveries Page” and had to figure out how to work around it. The discoveries page is a new feature that allows patrons in the library to email themselves a link to a Discoveries Page where all the documents they find and want to view later will be stored. This page can be viewed remotely!
The problem arose when a patron clicked on the link in their email and rather than taking them to their research, it took them to a page asking them to log in or start a trial with Ancestry.com. Clearly this was an error since the whole point of the discoveries page is to be able to access research from home without being a personal subscriber to ancestry.com.
The fix: I found that it was only one faulty link. The solution is to go into Ancestry Library and send another document to the patron’s discoveries page by entering in their email on any document. This will generate a new email and link to their discoveries page (hopefully a now working link).
I hope this error won’t crop up too much, but I want everyone to be aware it could happen and how to work around it. If you have questions, ask me!